CUSTOMER EXPERIENCE SPECIALIST | INTERNSHIP
About Us
Vacier is an international direct-to-consumer (D2C) brand focused on thoughtfully designed jewelry, originally built for men and now expanding into women’s collections as well. We sell minimalist, functional, and versatile pieces worldwide, shipping from our logistics partners in Europe, the USA, and Australia. In recent years, we have expanded our product lines and markets significantly, and in 2026 we are continuing this momentum through new collaborations, operational improvements, and expansion into additional countries. Customer experience plays a central role in how we scale and protect our brand.
About The Role
We are seeking a motivated and curious individual to join our Customer Experience team as a Customer Experience Intern. This internship is designed for entry-level candidates who are looking to gain practical, hands-on experience in customer experience within an international e-commerce environment.
The role is ideal for recent university graduates or final-year students who want to apply their academic background, soft skills, and communication abilities in a real-world business setting, while learning how customer experience connects to operations, logistics, product, and brand development.
This internship is available in both full-time and part-time models, depending on availability and mutual fit. While the position is primarily focused on learning and development, strong performance during the internship may open the door to longer-term opportunities within the CX team.
We are specifically looking for someone who sees customer experience as a potential long-term professional focus, and who is genuinely interested in understanding customer needs, internal workflows, and cross-team collaboration.
This role requires availability to visit our Sarajevo office 2–3 times per week.
*Note that this role differs from our Customer Support Consultant role, which requires remote work on weekends only. If that schedule works better for you, apply here instead.
Some of your responsibilities will include:
- Supporting customers by responding to inquiries and providing pre- and post-purchase assistance via email and chat.
- Learning how to handle complaints and sensitive situations with empathy, patience, and a customer-first mindset.
- Assisting with order processing, returns, exchanges, and special cases, while ensuring accurate documentation.
- Identifying recurring questions or issues and sharing insights with the team to help improve customer experience.
- Helping with basic reporting on workflows, customer feedback, and common challenges.
- Gaining hands-on experience with internal tools such as the online store backend, warehouse systems, shipping platforms, and dispute tools.
- Maintaining reliability, organization, and responsiveness across daily tasks and internal communication.
You have the following:
- A strong interest in customer experience, communication, and service quality.
- A university degree (or near completion) in humanities, social sciences, communication, linguistics, foreign languages, cultural studies, or similar fields.
- Good written communication skills in English and the ability to adapt tone to different customer situations.
- The ability to stay calm, respectful, and solution-oriented when facing challenges or emotional situations.
- A willingness to learn, ask questions, and grow through feedback.
- Basic problem-solving skills and attention to detail.
- Comfort working both independently and as part of a team.
Depending on schedule changes or coverage needs, this internship may occasionally require shift-swapping, with time off scheduled during standard working days (Monday–Friday).
What We Offer
- A paid internship with flexibility between part-time and full-time engagement.
- Structured onboarding, guidance, and mentorship from experienced CX team members.
- A flexible combination of work from home and work from the office.
- Opportunity to gain real-world experience in an international D2C e-commerce brand.
- Participation in internal workshops to better understand the industry, operational flows, and how customer experience impacts the wider business.
- Clear learning objectives, regular feedback, and potential growth opportunities based on performance.
Why should you apply?
Vacier is a growing team that has expanded to over 30 members in the past two years. We value responsibility, clarity, curiosity, and long-term thinking. As an intern, you will work closely with colleagues across customer experience, operations, logistics, and product teams.
This internship offers a strong foundation for starting a career in customer experience. You will gain insight into how a modern international e-commerce brand operates, while developing practical skills that are highly transferable across roles and industries.
When applying, please confirm you’ve read & understood everything by adding “Royal Hamster” at the beginning of your cover letter.