WEEKEND CUSTOMER SUPPORT CONSULTANT
About Us
Vacier is an international direct-to-consumer (D2C) brand focused on thoughtfully designed jewelry, originally built for men and now expanding into women’s collections as well. We sell minimalist, functional, and versatile pieces worldwide, shipping from our logistics partners in Europe, the USA, and Australia. In recent years, we have expanded our product lines and markets significantly, and in 2026 we are continuing this momentum through new collaborations, operational improvements, and expansion into additional countries. Customer experience plays a central role in how we scale and protect our brand.
About The Role
We are seeking a reliable and thoughtful individual who has a genuine interest in customer experience and wants to contribute in the essential service hours over weekends. As a Customer Support Consultant, you will be an important part of how customers perceive and interact with Vacier, acting as a key point of contact and a voice of the customer internally.
This role is suitable for both entry-level candidates who want to gain hands-on experience, as well as for experienced customer support individuals who are looking to deepen their expertise.
This position is recommended for individuals with an educational background in humanities, social sciences, languages, communication, cultural studies, or similar fields that support empathy, analysis, and high-quality written communication.
This is a part-time role requiring a commitment of 4 hours on both days of the weekend. Depending on availability and performance, there may also be flexibility to extend the hours over the weekend or distribute hours across Monday–Friday. We are specifically looking for someone who values consistency and reliability to commit to the work during the key coverage period such as the weekends.
*Note that this role differs from our Customer Experience Specialist role that is designed for individuals looking for full-time commitment and professional growth in the CX field during the Monday-Friday schedule. If that opportunity works better for you, apply here instead.
Some of your responsibilities will include:
- Responding to customer inquiries via omnichannel support with clarity, empathy, and professionalism.
- Handling customer complaints and sensitive cases patiently, with a customer-first mindset and strong sense of responsibility.
- Processing orders, returns, exchanges, and special cases accurately while ensuring proper documentation.
- Identifying customer behavior patterns and representing customer needs internally.
- Providing regular updates and reports on workflows, urgent or complex cases, and recurring issues.
- Maintaining up-to-date knowledge of products, policies, and procedures to ensure accurate communication.
- Working with internal tools such as the online store backend, logistics and warehouse-related systems, and dispute platforms as part of daily tasks.
- Depending on your availability and needs, participating in internal e-commerce workshops and updates to better understand the wider business and industry context.
- Keeping high discipline, attentiveness, and responsiveness across assigned tasks and communication.
You have the following:
- A strong and genuine interest in customer experience, service quality, and thoughtful communication.
- An educational background in humanities, social sciences, languages, communication, cultural studies, or similar fields that support empathy, analysis, and clear expression.
- The ability to remain calm, mindful, and solution-oriented in fast-paced or emotionally charged situations.
- Strong problem-solving skills and the confidence to make reasoned decisions independently.
- High emotional intelligence and the ability to adapt excellent communication style in English to different customer needs and contexts.
- A high level of attention to detail and consistency with repetitive or complex workflows, and an especially strong sense of ownership over your role and its impact.
- A positive mindset, curiosity and openness to grow through feedback with regular performance reviews.
- Comfort working both independently and collaboratively within a team.
What We Offer
- Flexible schedule and remote work.
- Opportunity for regular online and in-person team building and social events, based on the candidate's availability.
- Competitive salary and increases based on performance and responsibilities.
- A supportive environment that values loyalty and helps you grow outside your comfort zone.
- Hands-on training and workshops to guide your growth and establish the required skill set for understanding customer experience impact on the wider business.
Why should you apply?
Vacier is a small, committed team of over 30 people who value responsibility, quality, and long-term thinking. You will work closely with colleagues across operations, logistics, and customer experience, gaining practical insight into how a growing international e-commerce brand operates.
Whatever career stage you are at, this role offers a chance to build meaningful impact within customer experience and learn from the industry's CX leaders, even in a part-time capacity. As the company grows, there may be opportunities to expand responsibilities and deepen your expertise within the field. Compensation is based on experience, with room for development as your skills and impact grow.
When applying, please confirm you’ve read & understood everything by adding “Royal Hamster” at the beginning of your cover letter.