Q: What Are the Sizes of Vacier Cuffs and Rings?

Here are the sizing details for our cuffs and rings: Cuffs The unadjusted size is about 65 mm in diameter. You can press the cuff to reduce it to 49 mm or expand it to 75 mm in diameter. Rings Without overlap, our rings measure 21 mm (Size 11.5). By overlapping, you can reduce the size to 16.9 mm (Size 6.5), and with expansion, you can reach up to 24 mm (Size 15). Check out how we adjust our Vacier Ring here and Vacier Cuff here . adjustable , fit

Q: Do you offer custom packaging, gift boxes or gift cards?

<div data-block="true" data-editor="37ri8" data-offset-key="5o68s-0-0" id="isPasted" style='box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, "Helvetica Neue", Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'> At this time, we offer Gift Boxes as a unique way to gift or store Vacier jewelry or accessories. The box can hold between 2-6 pieces of jewelry, and/or the Vacier Wallet. It features a textured matte surface with a unique pattern inspired by the movement of water, and the Vacier logo embossed on the top. Crafted from durable, eco-conscious materials, the Gift Box adds an elegant touch to your purchase. The Gift Box can be purchased, but it also comes for free if you order any of our 925 Sterling Silver jewelry pieces.

Question 1

How long will shipping take to my country?

Accepted Answer

We ship to Europe, Asia, and Africa from our Warehouse in the Netherlands. We ship to South and North America from our Warehouse in Texas in the US. If you need shipping to South and North America go to our US website here. If you need shipping to Australia or New Zealand go to our Australian website here.

EUROPEAN SHIPPING

(From the Netherlands)

Tracked Letter (Post Office Delivery)

€4.90 / £4.20	ORDERS OVER €35 / £30 — FREE
Destination	Shipping Time
Belgium The Netherlands Austria Switzerland Luxembourg Denmark Sweden	3-5 Business days
Germany France Cyprus Czechia Slovakia Lithuania Croatia Ireland	4-7 Business days
United Kingdom	4-8 Business days
Slovenia Latvia Portugal Italy Poland Estonia Norway Finland	4-10 Business Days
Other European Countries	4-12 Business days*
Saudi Arabia	5-18 Business days
Asia, Africa	8-45 Business days
Japan Singapore South Korea	6-13 Business days

*Some remote areas in Europe have longer shipping times.

€5.50	ORDERS OVER €35 — FREE
Destination	Shipping time
UAE	4-10 Business days
Türkiye	4-12 Business days

*Additional fees for local delivery may apply and are subject to handling by Emirates Post.

€5.90	ORDERS OVER €35 — FREE
Destination	Shipping time
Azerbaijan, Malaysia, Qatar	7-14 Business days

Express Shipping (Courier Delivery)

Eligible express shipping rates and shipping times across supported countries can be found below:

Austria, Denmark, Estonia, Finland, France, Germany, Ireland, Italy, Latvia, Luxemburg, Netherlands, Norway, Poland, Portugal, Slovenia, Spain, Switzerland

FedEx Express

€15.90

ORDERS OVER €35

€10.90

1-3 Business Days

United Kingdom

FedEx Express

£13.70

ORDERS OVER £30

£9.40

1-3 Business Days

Croatia, Cyprus, Czechia, Hungary, Lithuania, Slovakia

FedEx Express

€15.90

ORDERS OVER €35

€10.90

1-3 Business Days

Gibraltar, Greece

FedEx Express

€15.90

ORDERS OVER €35

€10.90

2-4 Business Days

Albania, Malta

FedEx Express

€20.90

ORDERS OVER €35

€15.90

2-5 Business Days

Saudi Arabia

FedEx Express

€20.00

ORDERS OVER €35

€15.00

2-6 Business Days

United Arab Emirates

FedEx Express

€20.00

ORDERS OVER €35

€15.00

2-6 Business Days

Japan, Singapore, South Korea

FedEx Express

€19.90

ORDERS OVER €35

€14.90

3-8 Business Days

Azerbaijan, Qatar

FedEx Express

€20.90

ORDERS OVER €35

€15.90

4-8 Business Days

Malaysia

FedEx Express

€19.90

ORDERS OVER €35

€14.90

3-7 Business Days

Rest of Europe, Asia and Africa

FedEx Express

€22.90 - €26.90

ORDERS OVER €35

€17.90–23.90

1-6 Business Days

Question 2

What Are the Sizes of Vacier Cuffs and Rings?

Accepted Answer

Here are the sizing details for our cuffs and rings:

Cuffs
The unadjusted size is about 65 mm in diameter. You can press the cuff to reduce it to 49 mm or expand it to 75 mm in diameter.
Rings
Without overlap, our rings measure 21 mm (Size 11.5). By overlapping, you can reduce the size to 16.9 mm (Size 6.5), and with expansion, you can reach up to 24 mm (Size 15).

Check out how we adjust our Vacier Ring here and Vacier Cuff here.

adjustable , fit

Question 3

What material is your Jewelry made of?

Accepted Answer

At Vacier, we use only high-quality materials to ensure durability and style. Here’s a breakdown of the materials used in our products:

Surgical-Grade Steel
Our pieces are made from high-quality recycled stainless steel (316L), known for its sturdiness and resistance. It surpasses pure silver, gold, and platinum in terms of durability, and it's highly resistant to rust, corrosion, tarnishing, and skin discoloration.
Gold-Plated
We use 18K gold plating, with a thickness of 0.006 microns, for all of our gold versions.
Silver
We offer 100% 925 Sterling Silver, certified by an official Swiss hallmark, ensuring authenticity and quality.
PU Leather (for wallets)
Our wallets are crafted from 100% vegan PU leather.

Products in Stainless Steel Silver and Gold versions:

Chain Bracelets (Square, Box, Minimal, and Wire)
Chain Necklaces (Square, Box, Minimal, and Wire)
Pendant Necklaces (Square, Box, Minimal, and Wire)
Unisize Rings (Unisize and Minimal Unisize)
Unisize Cuffs (Unisize and Minimal Unisize)

Products in 925 Silver:

Products in PU, vegan leather:

All of our products are made with the highest quality of material and are developed to last. Every item comes with a Lifetime Warranty.

In case you experience issues with your products, please visit our Warranty Claim form, and our team will help you further.

Question 4

What is your Return policy and how can I return my items?

Accepted Answer

If you wish to return an item, you can do so within 14 days of receiving it.

UK returns are sent back to our UK facility, while EU, non-EU (the Balkans, Africa, Asia) returns are sent to the Netherlands.

You can start your return by either filling out the details in the Return Form, or emailing us at support@vacier.com.

When contacting us manually, please copy the layout below to easily provide us with the needed details:

Email
Full Name
Order Number
Name of the item to be returned
Reason for the return
Are any item(s) defective or broken?
Have you read & agreed to the Return Policy?

Once our team confirms your return and sends you the return instructions please follow these important instructions:

Mark the parcel clearly with your order number and your name.
For a secure return, choose a tracked parcel service — this is essential as we can't guarantee a refund for lost returns that can't be traced.
Take a photo of the parcel and the shipping label, which will serve as proof in the event of any issues during the return.
Once you have posted the item, send us the tracking number and the picture of the return label to allow us to monitor the return.
For returns from outside the EU, fill in a customs declaration form, such as a CN22, and mark the item as 'returned goods' to avoid additional charges.
Be aware that our warehouse has a handling time of up to 10 business days once it’s delivered to the facility. This may be extended due to holidays or increased workflow.

Please note that once your return is delivered to our warehouse, it may take up to 10 business days for the return to be processed. Once this is completed, we will proceed with the refund or exchange as agreed upon. Rest assured, the automated process will be based on our prior email agreement. We are here to assist you throughout the return journey.

Question 5

What payment options are available, and are they safe?

Accepted Answer

At Vacier, we offer a variety of secure online payment methods to ensure a smooth and safe checkout experience. Our current payment options include:

Apple Pay
PayPal
Visa
Mastercard
Google Pay
iDeal
Klarna
American Express (debit and credit)

For security, Vacier never directly handles your payment information. All transactions are processed securely through trusted partner banks and payment processors using encryption technology to safeguard your data.

Please note that we do not offer payment on delivery. This policy ensures that all payments are handled securely online, providing a safer and more efficient process.

You can view the available payment options for your region during checkout. If you encounter any issues or have questions, don’t hesitate to reach out to us at support@vacier.com.

Question 6

Do you have a physical store? Where are you located?

Accepted Answer

We are an online-only store, and all our orders are shipped from designated warehouses based on your region. Here are the warehouse locations:

Europe/Asia/Africa: The Netherlands
South/North America: Texas, USA
Australia/New Zealand: Melbourne, Victoria, Australia

For wholesale or retail inquiries, please contact us via this form.

Question 7

What is the difference between Vacier’s Men’s and Women’s bracelet/necklace sizes?

Accepted Answer

Vacier’s Men’s bracelets are available in three sizes (XS-XXS, Regular, XL-XXL), while Women’s bracelets come in one adjustable size, ranging from 14.5 cm to 20.5 cm.

For necklaces, Men’s styles are available in fixed lengths (55 cm and 58 cm). Women’s necklaces, however, are adjustable, with a length range of 45 cm (17.71") to 52 cm (20.4").

Question 8

Where is my order / shipping confirmation?

Accepted Answer

Once you place your order, a confirmation email is typically sent within 10 minutes to let you know that we’ve received it and are preparing your jewelry for shipping.

After your order is placed, it will usually be dispatched within 1-2 business days if all items are in stock. If an item is out of stock, you will either see a notification at checkout or our team will contact you to inform you of the expected fulfillment time.

Most orders are shipped on weekdays. Orders placed on Friday will be shipped on Monday at the earliest.

If you haven't received a confirmation email within two business days, please follow these steps:

Check your email for messages from support@vacier.com — it could be either the original confirmation or a notice about shipping delays.
Look in your Spam/Junk folder — automated emails may be redirected here.
Clear your inbox storage — full inboxes may block new emails.
Check any other email addresses you may have used — you might have entered a different address at checkout.
Review SMS messages — if you provided your phone number at checkout, you might find an update there.

If you've followed these steps and still haven't received a confirmation, contact us with your full name, email address, and shipping address. Our team will resend the confirmation and help with any further questions.

# where is my order # cargo # ma commande

Question 9

Do I have to pay Customs Fees?

Accepted Answer

For orders within the European Union (EU), all import duties and taxes are covered. For shipments outside the EU, customers may be responsible for import duties, taxes, or fees upon arrival in their destination country. These fees vary based on local laws and are the customer’s responsibility. We recommend checking your country’s import policies before ordering.

Question 10

When Will Vacier Restock Sold Out Items?

Accepted Answer

We usually restock sold-out items within 1 month. For specific inquiries, please reach out to support@vacier.com

Question 11

Is your jewelry only for men?

Accepted Answer

We are thrilled to share that our brand is dedicated to creating minimalistic and adjustable jewelry designed for everyone, not just men. Our original collection's adjustable designs make online shopping easier and more accessible, allowing anyone to find the perfect fit.

If you are looking for female-specific products, we are thrilled to announce that we have just launched our very first Female Collection that you can check out here.

Question 12

How do I adjust my Vacier Jewelry?

Accepted Answer

We aim to create adjustable products, wearable by anyone and for any occasion. Thus, we have created several guides on how to adjust your Vacier Rings, Cuffs, and Chain Bracelets.

Below are the detailed textual and video guides to help you find the right fit for your Vacier Jewelry.

How to Adjust Your Vacier Jewelry

Question 13

Do you offer Payment on Delivery?

Accepted Answer

To ensure a secure payment process, at this time we offer only online payment methods.

Question 14

What distinguishes Vacier’s Men’s and Women’s Square Chain designs?

Accepted Answer

The Women’s Square Chain pieces feature a unique pendant design, offering versatile styling options—whether worn with the pendant in the front or the back.

Additionally, the Women’s Square Chain is slightly slimmer, measuring 1.2 mm in width compared to the Men’s version at 1.4 mm.

Charm dimensions also differ:

Women’s charms: 2.4 x 9 mm (bracelet and necklace)
Men’s charms:
- Bracelet: 12 x 3 mm
- Necklace chain charm: 4 x 8 mm
- Necklace pendant: 13 x 3.5 mm

Overall, the Women’s collection is more delicate and refined, designed to create a distinct aesthetic from the Men’s collection.

Question 15

Do you offer custom packaging, gift boxes or gift cards?

Accepted Answer

At this time, we offer Gift Boxes as a unique way to gift or store Vacier jewelry or accessories. The box can hold between 2-6 pieces of jewelry, and/or the Vacier Wallet. It features a textured matte surface with a unique pattern inspired by the movement of water, and the Vacier logo embossed on the top. Crafted from durable, eco-conscious materials, the Gift Box adds an elegant touch to your purchase.

The Gift Box can be purchased, but it also comes for free if you order any of our 925 Sterling Silver jewelry pieces. 

Question 16

Where do I enter my code to get the fourth item for free?

Accepted Answer

We offer a free fourth item when you purchase three items. Here’s how to redeem it:

Add four items to your cart.
Proceed to checkout.
Enter the discount code provided, and one of the items will automatically be free.

Make sure your cart includes four items before applying the code. The discount will be visible in your final total.

You may encounter a possible scenario when placing an order ⤵️

If you have two products in your cart, you will be asked to add the third item, so you can become eligible to add the fourth item for free.

If you have three products in your cart, you need to add one more product.

You need to have four items placed in your cart before you proceed to the Checkout.

Once you are in the checkout, enter the discount code, and one out of four items in your order will be for free.

Below is an example of a successful cart and how the checkout should look like with the discount applied:

One of the items has successfully been loaded at no charge.

Question 17

How do I adjust my Vacier Ring?

Accepted Answer

All Vacier Unisize Rings are designed to fit comfortably on any finger. Made from durable, recycled stainless steel, each ring can be easily adjusted by gently widening or narrowing it to suit your needs.

Check out the video on how we adjust the Vacier Ring here.

INCREASE SIZE

•⁠ To increase the size of the ring, expand the ring in different directions and wear the ring with a slight opening.

REDUCE SIZE

•⁠ ⁠To reduce the ring, lightly press both ends with your fingers so each part overlaps. Slight pressure should be enough. If you need to reduce the size further, follow the next step and the video guide below for an additional method using a soft cloth for gentle adjustments.

REDUCE SIZE FURTHER

•⁠ ⁠For a tighter fit, wrap your Vacier Ring in a protective cloth (such as Vacier Cloth) to prevent scratches, then carefully press from different sides, adjusting the size as needed. ⁠Make gradual adjustments to avoid over-bending. If required, repeat the process until you have the right size.

We recommend making small adjustments by applying gentle pressure with your palm to maintain the ring's shape.

While Vacier Rings are made from durable, recycled stainless steel and come with a Lifetime Warranty, please handle them with care when resizing. Excessive force or using hard objects can permanently deform the ring or cause it to break.

Question 18

Will Vacier release a white or rose gold Women's collection?

Accepted Answer

Currently, we don’t have plans to release a collection in white or rose gold.

Question 19

What should I do if my delivery attempt failed?

Accepted Answer

If a delivery attempt has failed, here’s what you can do:

1. Contact Your Local Postal Service:

Reach out to your local postal service to locate your package. They may have information on where the package was redirected, often to the nearest service point or post office.

2. Check the Tracking Information:

Visit your local postal carrier’s website or use a universal tracking site to gather further details about the status of your package.

3. Arrange a Redelivery or Pick-up:

If your package was redirected to a service point, you can usually arrange for redelivery or pick up the package at the designated location. Make sure to check if there’s a deadline for pick-up.

4. Look for a Delivery Notice:

Check your mailbox or doorstep for a delivery notice left by the courier, which may include instructions for picking up your package or requesting a redelivery.

5. Verify Your Address:

Double-check the delivery address you provided during checkout. If the address was incorrect or incomplete, it might have caused the failed delivery. Contact the postal service or us to update your address and arrange a new delivery attempt if possible.

If you're unable to resolve the issue through your local postal service, reach out to our support team with your tracking number, and we will assist you in locating your package.

Question 20

How can I clean and take care of my Jewelry?

Accepted Answer

The cleaning requirements for stainless steel and silver jewelry depend on how frequently the pieces are worn. Regular maintenance ensures that your jewelry remains in excellent condition. Here are effective methods to clean both types of jewelry:
Tools You'll Need:

A small bowl
Soft toothbrush
Gentle cloth
Dishwashing liquid, baking soda, or toothpaste

Cleaning Methods

Method 1 — Cleaning Stainless Steel Jewelry

Cleaning With Soap and Water

Prepare two bowls: one with warm water mixed with a few drops of mild dishwashing liquid and another with plain warm water.
Soak the jewelry in the soapy water for approximately five minutes to break down dirt.
Gently scrub the jewelry using a soft-bristled toothbrush, paying attention to engraved areas and intricate details.
Rinse the jewelry in the second bowl of warm water or hold it under a soft stream of running warm water.
Dry the jewelry using a lint-free microfiber cloth.
Complete the cleaning process by buffing the surface with a dry microfiber cloth or a jeweler's polishing cloth.

Cleaning With Baking Soda

Create a paste by mixing two tablespoons of baking soda with one teaspoon of water in a small bowl. Adjust the consistency by adding more baking soda if needed.
Apply the paste to the stainless steel jewelry using a soft-bristled toothbrush, ensuring thorough coverage.
Rinse the jewelry under warm running water or in a bowl of warm water to remove the baking soda paste, using the toothbrush if necessary for hard-to-reach areas.
Dry the jewelry with a microfiber cloth, gently buffing it for a stunning finish.

Cleaning With Toothpaste

Dampen a soft-bristled toothbrush or a small microfiber cloth with water. Add a dab of toothpaste and gently clean the surface of the stainless steel jewelry.
After cleaning, rinse the jewelry in warm water making sure that all of the toothpaste is removed. Dry with a microfiber cloth and buff to restore the shine.

Method 2 — Cleaning Silver Jewelry

Silver jewelry can oxidize if not used daily or stored properly.

Here are effective cleaning techniques:

Basic Cleaning:
- Oxidation marks can often be removed by polishing the silver with a cloth and a bit of water.
Boiling Water Method:
- Place your silver jewelry in a bowl of boiling water with aluminum foil and either salt or baking soda. This helps eliminate tarnishing or dullness.
- After boiling, remove the item and polish it with a soft cloth to maintain its smooth texture.

Other Useful Tips for All Jewelry:

Avoid direct contact with hairspray, perfumes, and cosmetics containing alcohol or damaging ingredients.
Store your jewelry in a closed jewelry box or soft bags to protect it from dust and prevent scratches from other metals.
Refrain from using harsh abrasive cleaners when caring for your jewelry.

By following these cleaning and maintenance methods, your stainless steel and silver jewelry will remain looking as good as new!

Question 21

What is your Exchange policy and how can I exchange my items?

Accepted Answer

Exchanging your item for another is free of charge, but we also offer an alternative to the traditional exchange process in case you have trouble or doubts about your current items. To begin, visit our Exchange Page and complete the exchange request form. Please make sure you have read our Return policy for sending back the item for an exchange.

How to Start Your Exchange

Follow these steps to initiate your exchange:

Visit the Exchange Page:
Go to our Exchange Page and fill out the exchange request form.
If you’re emailing us directly, please make sure to include all of the details below:

Processing Your Exchange

Please note that once your returned items are delivered to our warehouse, it may take up to 10 business days for the return to be processed. As soon this is completed, we’ll ship your new item free of charge.

Exchanging for a Different Value

Upgrading Your Exchange: If you wish to exchange your item for one of greater value, you will need to pay the difference. Once we confirm the value of the new item, we will send you an invoice for the additional amount. The invoice will be sent via email, and you can complete the payment using your preferred payment method.After the payment is processed, your new item will be shipped without any additional shipping costs.

Downgrading Your Exchange: If you choose an item of lesser value, we will refund the difference automatically.

Exchanging for a Different Size

If you need to exchange your item for a different size, especially for our bracelets, you have the following options:

Regular Size: 18 cm + 2 cm extension chain

Longer Size: 20 cm + 2 cm extension chain

Shorter Size: 15 cm + 2 cm extension chain

If you chose or received the wrong sized item, please don’t hesitate to contact our support team.

Need Assistance?

Once we confirm the details of your exchange, we will ship your new item promptly with no extra shipping costs. Our team is committed to ensuring a smooth exchange process for you.

For any questions or additional help regarding your exchange, please contact us at support@vacier.com. We’re here to make sure you find the perfect fit!

Question 22

How to Get a Discount and What to Do If You Don’t Receive Your Code

Accepted Answer

If you are a first-time customer, you can receive a discount by subscribing to our newsletter. Simply enter your email address at the bottom of the shop page or use the "Get 10% off" tag on the website.

For returning customers, please reach out to us at support@vacier.com, and we’ll do our best to assist you with your order.

After subscribing, your discount code should arrive within 10 minutes. If you haven’t received it, here are a few steps to take:

Ensure you’ve entered a valid email address without typos.
Check your spam or junk folder in case the email was filtered there.

If you still don’t receive the code, contact us at support@vacier.com or use the "Report Issue" option in our Help Center. We’re happy to help resolve the issue and ensure you receive your discount.

Question 23

How to adjust my Vacier Cuff?

Accepted Answer

To adjust the cuff to your preferred size and fit, first expand the cuff by gently pulling the ends apart.

Once the cuff is expanded, place it on your wrist and then gently press the ends together to your desired size.

If you find that the cuff is not in the right shape, you can carefully reshape it by adjusting different sides of the cuff until it fits comfortably on your wrist.

Check out how we adjust Vacier Cuff in a video here that demonstrates how to expand the cuff to a wide size.

However, please note that it is unlikely that you will need to expand the cuff to this extent in order to put it on your wrist.

Question 24

Are any pieces from the Women’s collection made of Silver 925?

Accepted Answer

Not yet. All items in the Women’s collection are crafted from stainless steel with 14k gold plating. However, we plan to introduce Silver 925 pieces in the future.

Question 25

How Can I Change or Cancel My Order After Placing It?

Accepted Answer

We would be happy to help you make any necessary changes to your order, including updates to your delivery address. Please provide the following details as soon as possible to ensure the quickest resolution:

What we need:

Order Details: Your order number, full name, and the email address used for the purchase.
Change Request: Include as much information as possible about the changes you’re requesting, such as the new delivery address (please use the Latin alphabet for address changes).

What happens next:

If your order hasn’t been shipped yet, we’ll do our best to apply the changes or cancel the order. You will receive an email confirmation with the updates. If you don’t see the confirmation, please contact us for manual confirmation.
If your order has already been packed and shipped, unfortunately, we may not be able to make any changes or cancellations. However, if the delivery fails, the package will be returned to us, and we can send it to the correct address free of charge.

If this causes an issue, don’t hesitate to let us know — we’ll work on a solution for you.

can i change the size , can i change the address , shipping address , update address

Question 26

How can I ensure my parcel is sent to an alternate address in the event of a non-delivery?

Accepted Answer

If a delivery attempt fails, the local shipping carrier may leave a notice in your mailbox or hold the parcel at the post office before returning it to us. If you see via the tracking link that your order has been returned, please contact us at support@vacier.com so we can assist you with reshipping your order.

If your parcel was returned and you want it sent to an alternate address to avoid further delivery issues, we suggest providing the address of a family member, a friend, or another secure location you trust. This helps ensure successful delivery.

To expedite the process, please include the following details when providing the new address:

Full Name
Street and House Number
Apartment, Suite, etc. (if applicable)
State/Province
Postal/ZIP Code
Contact Number

Also, ensure that the name on the parcel matches the name on the mailbox at the new address.

Once we receive the updated information, we will promptly arrange for your parcel to be reshipped. We appreciate your patience and cooperation in resolving any delivery issues. Your satisfaction is our top priority, and we’re here to help ensure your package reaches you safely.

Question 27

Can you customize or engrave my Jewelry?

Accepted Answer

As much as we would like to provide you with the opportunity to customize your jewelry, we currently do not have the capability to customize our jewelry after production or accommodate on-demand engraving requests.

Question 28

How can I track my return and refund?

Accepted Answer

You can request a refund within 14 days of receiving your item. To be eligible for a refund, please ensure the jewelry is in the same condition as when it was delivered and includes its original packaging.

Tracking Your Return

To monitor the status of your return, you’ll need the tracking number provided by your shipping carrier. This number generally consists of:

Format: Two letters followed by a series of numbers and ending with two letters (e.g., "RE123456789GB").

Tracking Your Return: You can enter this tracking number into a universal tracking website, such as parcelsapp.com, to get real-time updates on your return's whereabouts.

Processing Your Refund and Knowing The Status of Your Refund

Once your return is delivered at our warehouse, it may take up to 10 business days for the warehouse to correctly process and record your return. As soon as this is done, we will issue the refund to your account. The timeline for receiving your refund depends on the payment method used:

Credit Card: Refunds are generally processed within 24 hours, though some banks may take an additional 3-5 business days.
PayPal: Refunds are usually issued instantly.
Klarna, Afterpay, and other Buy Now, Pay Later Services: Your invoice will be adjusted accordingly within 1-2 business days after the refund is processed. Any future payments will be updated or canceled, and if you've already completed the full payment, the amount will be refunded directly to your payment method

Important Notes
- Refunds can only be allocated to the original form of payment used for the purchase.
- Unfortunately, we cannot change the receiving account or card for the refund.
- PayPal allows refunds up to 180 days from the initial payment.
- For any inquiries about your refund status or additional assistance, please reach out to us at support@vacier.com. We’re here to guide you through every step of your refund experience!

Question 29

What should I do if I emailed/messaged you several times, but still did not receive a response?

Accepted Answer

We strive to respond to all inquiries within 24 hours. During peak periods (e.g., product launches, holidays), responses may be slightly delayed.

Please note that if you send multiple follow-ups, your original inquiry might move to the bottom of our queue, delaying our response. Here’s what you can check if you haven’t heard from us:

Kindly wait up to 24 hours for a response.
Ensure your email address is correct and that your inbox isn’t full.
Check your spam/junk folder.
Double-check for typos in the recipient address if you manually typed our email.

We are committed to responding promptly while ensuring the accuracy of our replies. Some inquiries may require additional time and attention, such as coordinating with our warehouses. If your request requires extra time to review, we will keep you informed. Our goal is to provide each customer with personalized, thoughtful responses based on their individual needs.

If you still haven’t received a response after 24 hours, consider reaching out via social media, but we kindly ask that you refrain from contacting us through multiple channels at the same time, as it may complicate the conversation thread and increase response time.

Question 30

How do I put on & adjust my Vacier Chain Bracelet?

Accepted Answer

We understand that getting used to the small clasp system can be tricky at the beginning. After meticulous testing and product development, we have chosen to go with the option that retains the minimalistic aesthetic and ensures the bracelet holds well together.

Begin by putting on the bracelet from below the wrist, going over your hand.
By holding the clasp in the opposite hand, open it and attach to one of the loopholes next to the Vacier tag.
If necessary, start the process over again and change the loops until you achieve the desired size for your wrist.

To help you out with easily attaching your Vacier Chain Bracelet, we have recorded a video on how we do it ourselves. Should you still experience issues with connecting your bracelet, we would be happy to help you out via support@vacier.com.

Question 31

What makes the Women’s collection unique if other Vacier products are unisex?

Accepted Answer

While our Men’s collection is unisex, the Women’s collection is distinct in several ways:

Adjustable one-size designs with customizable loops.
Slimmer, more delicate designs tailored to a feminine aesthetic.
Unique pendants and charm dimensions, smaller than the Men’s collection.
Specifically designed with women’s preferences in mind, ensuring a balance of elegance and minimalism.

Common features include:

Adjustable sizing options.
Minimalist, lightweight designs.
Durable stainless steel with 14k gold plating.
A lifetime warranty.

Question 32

How Do I Choose the Right Size for a Vacier Chain Bracelet?

Accepted Answer

We offer chain bracelets in our 3 most popular sizes:

Regular (Fits Small to Large Wrists)
Adjustable from 16 cm (6") to 19 cm (7.5") with a 2 cm (1") extension chain that can be used to increase the length.
Extra Large (Fits XL–XXL Wrists)
Adjustable from 18.5 cm (7.3") to 21.5 cm (8.5") with a 2 cm extension that can be used to increase the length.
Extra Small (Fits XXS–XS Wrists)
Adjustable from 14 cm (5.5") to 17 cm (6.7") with a 2 cm extension that can be used to increase the length.

We suggest putting a piece of string around your wrist, measure the string and then compare it with our size chart to find your preferred fit.

To choose the right size of the bracelet in the product page, please refer to the three button options shown below the product name.

Question 33

Are your products Waterproof? Can they tarnish or break?

Accepted Answer

Our products come with a lifetime warranty that ensures their quality. We guarantee that our jewelry will never fade, break, or tarnish, making it suitable for any type of water exposure, whether in the sea, pool, or even during a shower.

We are confident you will not encounter any issues with our pieces. However, in the unlikely event that you do, please reach out to us at support@vacier.com and we will gladly replace your item. Wear your Vacier jewelry with confidence, knowing it is designed to withstand water exposure!

Question 34

Are Vacier hoops/earrings sturdy enough to be kept in a purse?

Accepted Answer

While our hoops have a polished finish, we recommend storing them separately from sharp items to avoid scratches.

Question 35

What should I do if I received the wrong item?

Accepted Answer

We’re very sorry if you received the wrong item! To process a replacement quickly, email us at support@vacier.com with the following details::

Order number, full name, and shipping address
A picture of the incorrect item and its packaging
The name of the correct item that should have been sent

Once we receive this information, we’ll promptly send you a free replacement. Our goal is to ensure you receive the correct Vacier jewelry as soon as possible.

Question 36

What's the size of your Necklaces?

Accepted Answer

Our Pendant Necklaces are 58 CM (23"), while our Chain Necklaces are 55 CM (21.5") long.

Question 37

What color of the Jewelry is available?

Accepted Answer

Our current collection features pieces in silver and gold colors. Please note that while some items may not be available in another color, you are welcome to share your preferences for future collections with us at support@vacier.com

Question 38

How can I style Linear earrings for formal occasions?

Accepted Answer

Linear earrings pair beautifully with our Fluid Hoops for a standout formal look, though their versatile design makes them adaptable to any style.

Question 39

I don't know where my package is. What should I do?

Accepted Answer

Please follow these steps:

1. Has the estimated delivery date passed?

Check your order and shipping email confirmation. It should state what the transit time is for your destination. Please note that it states only the business days. Holidays and weekends do not count in for the transit time.

2. The estimated shipping time hasn't yet passed, but there are no tracking updates.

Once the order leaves the country of origin, it may not get updated only until it gets in the hands of the local post. Meaning, it may undergo customs clearance, switching between the general and local carrier, and only get updated once it reached the local post.

This happens from time to time when the shipping carriers are handling a large volume of parcels, especially during the traditional local and worldwide holidays.

We advise that you reach out to our support team in case you are expecting your order for a special occasion, or if the last day of the estimated delivery date is nearby.

3. The estimated delivery date has passed, and my order isn't delivered.

There may be some issue with your delivery after it arrived in your country.

Please email us by responding to these questions, to facilitate the investigation process:

1. Have you had issues receiving regular letters at this address before? How do you usually receive letters at this address? There needs to be a mailbox/mail drop or similar available.

2. Confirm your full address, including your apartment number if you live in a flat. The parcel was sent to the address you provided when placing your order. We add this address automatically to the parcels.

3. Please check the tracking link you received from us and contact the local post directly. They may have more information that is not available to us and that may help you locate your delivery. Let us know any information they will give you.

paketim , kargo , nerde , where is my , ou est , delivery company

Question 40

What is the Thickness/ Width of Vacier Jewelry?

Accepted Answer

Here are the width and thickness measurements for our products:

Chain Bracelets: Square (1.4 MM), Box (1.5 MM), Wire (1.3 MM), Minimal (1.8 MM)
Stainless Steel Rings: Unisize (5 MM), Minimal Unisize (4 MM)
Stainless Steel Cuffs: Unisize (5 MM), Minimal Unisize (3.5 MM)
Necklaces: Square Pendant (1 MM), Box Pendant (1 MM), Wire Pendant (1 MM), Minimal Pendant (1.4 MM)
Silver Rings: Signet Unisize (4-7 MM), Exclusive Unisize (8 MM)
Silver Cuffs: Signet Unisize (5 MM), Exclusive Unisize (6 MM)
Gold Plating: 0.006 Micron thickness

Question 41

I just had an issue with my product. Can I get it replaced?

Accepted Answer

All our items are made of high quality materials. However, they are also covered with a Lifetime Warranty, and you may get a replacement in case your item got damaged in the meantime.

Please submit a Warranty Request here or in the Chat Widget flow called "I have a problem with my item(s)".

Question 42

Are Vacier hoops heavy?

Accepted Answer

Not at all—our hoops are designed to be lightweight and comfortable for everyday wear, even during sleep.

Question 43

Why does my order show as canceled when I didn't request it?

Accepted Answer

We’re sorry if your order appears as canceled — we do not cancel orders without reason and will always fulfil orders placed through our store.

If you placed more than one order on the same day and they appear as canceled, it might be because:

Duplicate Orders: Our system may have automatically combined the orders into one. This could cause the previous orders to show as canceled.
New Order Number: You should receive a new combined order number in a format like “#FirstOrderNumber_#SecondOrderNumber_OM.” Check your email for this.
Spam Folder: If you haven’t seen any emails about this, check your spam/junk folder for updates.

If you only placed one order and it shows as canceled, it could be due to ordering from the wrong market. For instance, if you’re a US or Australian customer purchasing from a European store, your order may have been transferred to the appropriate market’s online store, but will still be shipped without issues.

If you’re still unsure, please provide your order number, full name, and email address, and we’ll assist you.

Question 44

What's the difference between the Unisize set and Minimal Unisize Set?

Accepted Answer

UNISIZE VS MINIMAL


PRODUCT	DESIGN	SIZE
Unisize Ring	Polished inside, brushed outside	5 MM
Minimal Unisize Ring	Fully Polished inside and out	4 MM
Unisize Cuff	Polished inside, brushed outside	5 MM
Minimal Unisize Cuff	Fully Polished inside and out	3.5 MM

Question 45

Is it possible to make my own set of products?

Accepted Answer

Currently, we do not offer bespoke solutions, but we do offer the following pre-made sets of products:

Unisize Set (Silver/Gold)
Minimal Unisize Set (Silver/Gold)
Exclusive Unisize Set in Silver
Unisize Signet Set in Silver

You can always visit our Promotions page to explore product combinations with special offers. Additionally, you can combine any two jewelry pieces and receive a free Versatile Wallet. You can also add a Gift Box to your order to create a set on your own.

Tip: Here’s an example based on our most commonly combined products: Add a Square Chain Necklace and a Square Chain Bracelet, and you’ll get a free Versatile Wallet! This combination closely resembles the Unisize Set. If you want to make this an even nicer experience for yourself or for someone else as a gift, you can include our brand-new Gift Box and Cloth, and we’ll pack all the items together as a set.

Question 46

Do Vacier earrings come with a pouch or box?

Accepted Answer

A special pouch is not included but can be purchased alongside the Versatile Vacier Wallet for stylish and secure storage.

Question 47

My order is not showing any tracking updates for days. What should I do?

Accepted Answer

If your order isn't showing tracking updates, we are happy to assist! It's common for packages to have gaps in tracking information, especially after they leave the country of origin. Your package may be going through customs or switching between carriers, which can result in delays, especially during busy shipping periods like holidays.

Recommended Steps to Take:

1. Check Business Days:

Verify how many business days have passed since your order was shipped.
Compare this to the estimated shipping time provided in your order confirmation.

2. Allow Time for Delivery:

If the estimated delivery date hasn't passed yet, please wait patiently. Tracking updates may be delayed, but your package could still arrive on time.

3. If the Estimated Delivery Date Has Passed:

Reach out to us via email, and include the following details to help us investigate:

- Have you had issues receiving regular mail at this address before?
- How do you typically receive mail (e.g., mailbox, mail drop)?
- Confirm your full address, including any apartment or flat number.
- Double-check the tracking link we provided and contact your local post office. They may have additional details unavailable to us and can help locate your package.

Let us know any information you receive from the post office, and we’ll assist you further.

Question 48

Can I remove the dangling part/tag/extension chain from your chain bracelets?

Accepted Answer

Yes, you can remove the extension chain and tag from our chain bracelets using pliers.

Question 49

Is there a warranty for lost earrings?

Accepted Answer

We always support our customers in case of experiencing any product issues. Please feel free to reach out to support@vacier.com and we will be happy to help you with the lost item.

Question 50

Can I create a couple’s set with Vacier rings?

Accepted Answer

We currently offer pre-made sets for the Women’s collection. However, you can easily create your own by mixing items from both the Men’s and Women’s collections. Adding a ring from either collection to your cart will also earn you a complimentary free Versatile Vacier Wallet!

Question 51

When will I receive my order if I order today?

Accepted Answer

To estimate when you’ll receive your order, please refer to our Shipping Policy, which provides details about delivery times.

For example, if you’re in Belgium and place your order in the afternoon, it will be shipped the next day at the latest. Standard shipping may take up to 12 business days to arrive. Please remember to exclude the day you place the order, weekends, and holidays when calculating the estimated delivery time.

Some delays may occur due to carrier issues, so we appreciate your understanding.

Question 52

Can you help me get my order before a specific date?

Accepted Answer

We can expedite your order by adjusting the shipping method to Express Shipping, but this must be done before it leaves our warehouse. If your order has already shipped, we can no longer modify it.

To expedite shipping:

Contact us immediately if you need faster delivery before your order is processed.
If Express Shipping costs more than Regular Shipping, your original order will be placed on hold until you pay the difference in shipping fees.
Once the additional fee is paid, we will update your order to reflect the new shipping method and release it to the warehouse.
You will receive a new order and shipping confirmation after the update.

If you need assistance, please email us at support@vacier.com, use the Help Center chat widget, or click the "Report Issue" button.

Shipping Process After Order is Shipped

Once the order is in the hands of the shipping carrier, they are in charge of the delivery.

The order will get delivered within the estimated shipping date as stated in your order confirmation.
Please exclude weekends and holidays from the estimated delivery date.
Express Shipping carrier will get in touch with you via call, email or SMS provided on the order before they arrange delivery.
Regular shipping is handled by your local post office. They usually do not inform the receiver of the delivery via call, email or SMS, but in case they are not able to reach your mailbox, they will leave a paper notice informing you where to pick up the parcel.

Question 53

Do pendants have "Vacier" on both sides?

Accepted Answer

The "Vacier" text is only on one side of the pendant.

Question 54

Can Vacier’s Linear or Fluid Rings be worn by men?

Accepted Answer

While designed for women with a delicate, minimalist aesthetic, anyone can wear them. For a more unisex design, explore our original Men’s collection.

Question 55

Where can I find the detailed product description?

Accepted Answer

The product description is available for you on each product page:

If you can’t find the relevant information, please message our team at support@vacier.com

Question 56

Import Fee Information for Turkish orders

Accepted Answer

Import Fee Information for Türkiye Orders

Vacier ships goods from the EU (the Netherlands) to both EU and non-EU countries, including Türkiye. Import fees may apply to items shipped from EU countries to Türkiye. Generally, these charges include Customs Duty and VAT.

Important Update:

Effective August 21, 2024, Türkiye implemented a new law that lowers the customs duty threshold to €30 and increases the tariff rate from 18% to 30%.

As the importer of goods, customers are generally responsible for paying any applicable import fees according to regulations. We understand that these recent changes in the law may significantly impact you, and we are here to help as much as possible.

If you have any concerns or need assistance in understanding how these fees apply to your order, please don’t hesitate to reach out to us. Our team is dedicated to ensuring that your goods reach you smoothly and without any issues.

Question 57

Why do I need to provide my Turkish Identification Number (T.C. Kimlik Numarası)?

Accepted Answer

If you're a customer in Turkey, you might be asked to enter your personal identification number, known as Türkiye Cumhuriyeti Kimlik Numarası, during checkout.

This is because when you're purchasing items from an EU country, providing this information can significantly speed up the customs clearance process. Turkish customs often require this ID for importing goods, especially for international online purchases.

Your ID number helps customs track the package, ensuring that any necessary duties and taxes are properly applied. Without it, your order could be delayed or held up for additional checks, leading to a longer delivery time.

Providing your ID at checkout can help avoid these delays and ensure a smooth and fast customs process.

Question 58

Are Vacier Women's rings suitable for formal or casual occasions?

Accepted Answer

All Vacier rings are versatile, designed with a minimal style that transitions effortlessly between formal and casual looks.

Question 59

What should I do if my order hasn’t arrived on time?

Accepted Answer

If your order hasn't arrived within the expected delivery time, please follow these steps:

Check Tracking Information:
Use the tracking link provided in your order confirmation to monitor its status. Remember that shipping times do not include weekends and holidays.
Assess the Delay:
If the tracking information hasn’t been updated or if more than a few extra business days have passed beyond the estimated delivery window, please reach out to us for further assistance.
Inspect Your Delivery Points:
Check your mailbox and any usual collection points, as items are seldom delivered personally. Additionally, inquire with household members or neighbors to see if they have inadvertently collected your parcel.
Contact Local Postal Service:
If you’re still unable to locate your package, consider contacting your local postal service directly for more detailed information that may not be accessible to us.
Customs Clearance:
If your parcel is being held in customs, please wait for customs officials to contact you regarding collection.
Provide Your Address:
If there is a significant delay beyond the estimated delivery date, please provide your full address, including any apartment number, to help us assist you more effectively.

Important Note:

Some parcels may experience slight delays due to customs clearance or high parcel volumes, especially during holiday seasons. We appreciate your patience and are committed to assisting you every step of the way.

Question 60

What should I do if the item is missing from my order?

Accepted Answer

We sincerely apologize if an item is missing from your order. While we strive for accuracy in our fulfillment process, mistakes can occasionally happen during packing or an item might go missing in transit.

To help us resolve this quickly, please provide the following:

Your order number
Photos of the package, the items you did receive, the packaging, and the packing slip, if available
Your full address and contact details

Once we receive these details, we'll take immediate action to investigate with our warehouse or the shipping carrier and arrange a replacement for the missing item.

Rest assured, we are committed to making sure you receive everything you ordered and will work swiftly to fix this issue.

Question 61

What is your Wallet made of?

Accepted Answer

Our wallets are made of PU Leather (polyurethane leather). This material is 100% vegan. It doesn't absorb water, which makes it easy to clean and doesn't dry out over time.

Question 62

Where is the Vacier logo engraved on Women’s Rings, Cuffs, and Hoops?

Accepted Answer

Vacier’s logo is engraved on the inside of the product close to the ending.

Question 63

What if my order says it’s delivered, but I haven’t received it?

Accepted Answer

If your order status indicates it has been delivered but you have not received it, please follow these steps based on the delivery method:

If Your Order is Being Delivered by Post Office

Wait an Additional 3 Business Days:
Sometimes tracking may indicate 'delivered' before the parcel actually arrives.
Check Your Delivery Location:
Inspect the usual place where you receive letters, as the parcel is likely in your mailbox and may not be delivered personally.
Ask Family and Neighbors:
Inquire if anyone in your household or neighbors accidentally picked up the parcel. Look for the black bubble mailer that your items should arrive in.
Verify Delivery Location with GPS:
Many tracking systems provide GPS coordinates for the delivery location. You can find this information through the tracking link (e.g., parcelsapp.com) or by contacting your local post office.
Contact the Delivery Service:
Reach out to the delivery service responsible for the final/local delivery noted in the tracking link. They may have additional information that can help locate your package. This would be highly useful, as in case they lack English-speaking support, they may be able to provide you with more information that is not available to us.
Confirm Your Delivery Address:
Double-check your delivery address with us, including any apartment or suite numbers, to ensure there are no issues with the address on file.
Follow Up with Us:
If your order is still not located after these steps, please contact us within 3 business days for further assistance.

If Your Order is Being Delivered by Express Courier (FedEx)
1. Check Your Delivery Location:
  Inspect the area where you normally receive letters and ask household members if they have seen a black bubble mailer.
2. Utilize FedEx Customer Support:
  Go to FedEx’s official customer support page and enter your tracking number in the chat box for more information.
4. Contact Customer Support
5. If you cannot recognize the receiver or the proof of delivery evidence, the chat will redirect you to the contact card with the universal contact phone number and regional contact centers. Provide them with detailed information about the actual receiver and the issue you’re experiencing.
6. Contact Us: If you still cannot locate your order, please provide us with your order details and the steps you've taken so we can assist you further.

Question 64

Do Vacier Women’s Rings, Cuffs, and Hoops have a polished or brushed finish?

Accepted Answer

Our Women’s Rings, Cuffs and Hoops are polished both inside and outside.

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