Once you place your order, we’ll send you a confirmation email within 10 minutes to let you know that we’re preparing your jewelry for shipping. If you’re not seeing the original confirmation or a notice about shipping delays in your main inbox, check your Spam/Junk folder. 

We dispatch orders within 1-2 business days. Most orders are shipped on weekdays. Orders placed on Friday will be shipped on Monday at the earliest.

If an item is out of stock, our team will reach out to you to find the best solution. We usually restock sold-out items within 1 month. For specific inquiries, please reach out to support@vacier.com.

Our team can only process order changes for unfulfilled orders, and we edit them manually between 8AM–4PM CET. Please email us at support@vacier.com with the following details as soon as possible for the fastest resolution:

• Order Details: Your order number, full name, and the email address used for the purchase.
• Change Request: Include as much information as possible about the changes you’re requesting, such as the new delivery address (please use the Latin alphabet for address changes).

If you experience any problems requesting a change to your order, let us know, and we’ll find a solution. 

If there was a mix-up with your order, we’ll get it sorted right away with a replacement free of charge. Just email us at  support@vacier.com with the following details:

• Order number, full name, and shipping address
• A picture of the items you received, including the incorrect item and its packaging
• The name of the correct item that should have been sent

We are an online-only store, and all our orders are shipped from designated warehouses based on your region. Here are the warehouse locations:

• Europe/Asia/Africa: The Netherlands
• South/North America: Illinois and California, USA
• Australia/New Zealand: Springvale, Victoria, Australia

For wholesale or retail inquiries, please contact us via this form.

To ensure a secure payment process, at this time we offer only online payment methods (Apple Pay, PayPal, Visa, Mastercard, American Express (debit and credit), Google Pay, iDeal, and Klarna).

Please note that we do not offer payment on delivery. This policy ensures that all payments are handled securely online, providing a safer and more efficient process.

All transactions are processed securely through trusted partner banks and payment processors using encryption technology to safeguard your data. We never directly handle your payment information. 

At Vacier, we craft all pieces from premium, durable materials designed to last. Our jewelry is made from certified 925 Sterling Silver and recycled 316L surgical-grade stainless steel highly resistant to rust, tarnish, and discoloration. We also offer wallets made from 100% vegan PU leather, and Vacier Gift Boxes that come free with any order of 925 Sterling Silver jewelry.

Regular maintenance keeps your jewelry in excellent condition. You can find step-by-step cleaning methods for stainless steel and silver jewelry here.

At this moment, customization or engraving services aren’t available for our jewelry or packaging. We understand how meaningful personal touches can be and will keep this in mind for future updates.

Can they tarnish or break?

Our jewelry is designed to withstand any type of water exposure. We guarantee that our pieces will never fade, break, or tarnish, but for your ultimate comfort, all of our pieces come with a lifetime warranty that ensures their quality.

In the unlikely event that you encounter any issues with our pieces, please fill out the Warranty Claim Form, or reach out to us at support@vacier.com, and we’ll gladly replace your item. 

Men’s Cuffs

• Default size: ~65 mm diameter
• Adjustable range: can be pressed down to ~49 mm or expanded up to ~75 mm
• Styles & widths:
• Stainless Steel: Unisize (5 mm), Minimal Unisize (3.5 mm)
• 925 Sterling Silver: Signet Unisize (5 mm), Exclusive Unisize (6 mm)

Women’s Cuffs

• Default size: ~65 mm diameter
• Adjustable range: resizes from ~49 mm up to ~75 mm (can be made smaller if overlapped)
• Styles & widths:
• Stainless Steel: Linear (1.6 mm), Fluid (1.7–2.4 mm)

For a step-by-step guide for adjusting your Vacier Cuff, click here.

Men’s Rings

• Default size: 21 mm (Size 11.5)
• Adjustable range: down to 16.9 mm (Size 6.5) or up to 24 mm (Size 15)
• Styles & widths:
• Stainless Steel: Unisize (5 mm), Minimal Unisize (4 mm)
• Silver: Signet Unisize (4–7 mm), Exclusive Unisize (8 mm)

Women’s Rings

• Default size: 17.3 mm (Size 7)
• Adjustable range: down to 14 mm (Size 3) or up to 22.2 mm (Size 13+)
• Styles & widths:
• Stainless Steel: Linear (1.6 mm), Fluid (1.6 mm)

For a step-by-step guide for adjusting your Vacier Ring, click here.

Men’s Bracelets

• Sizes: 
• Extra Small (XXS–XS): 14–17 cm (5.5–6.7") + 2 cm extension
• Regular (S–L): 16–19 cm (6–7.5") + 2 cm extension
• Extra Large (XL–XXL): 18.5–21.5 cm (7.3–8.5") + 2 cm extension
• Styles & widths: Square (1.4 mm), Box (1.5 mm), Wire (1.3 mm), Minimal (1.8 mm)
• Charm dimensions: Bracelet 12 × 3 mm, Chain charm 4 × 8 mm, Pendant 13 × 3.5 mm

Women’s Bracelets

• Adjustable size: 14.5–20.5 cm
• Styles & widths: Square (1.2 mm), Box (1.2 mm), Braid (1.2 mm), Fluid Chain (1.2 mm)
• Charm dimensions: 2.4 × 9 mm
• Features: Slimmer, smaller charms, reversible pendants

For a step-by-step guide for adjusting your Vacier Bracelet, click here.

When will I receive my order if I order today?

Our team fulfills all orders within 48 hours of them being placed. Please note that delivery times are calculated from the date your order is fulfilled (shipped), not the date when it was placed. Kindly remember to exclude the day you place the order, weekends, and holidays when calculating the estimated delivery time.

We ship Vacier jewelry worldwide. To find out specific delivery times and pricing, click here.

Where can I track my order?

Depending on your chosen shipping method, track your parcel via one of the universal sites like Parcelsapp or FedEx. Delays may happen when the shipping carriers are handling a large volume of parcels, especially during the traditional local and worldwide holidays. Feel free to email us at support@vacier.com in case you’re expecting your order for a special occasion, or if the last day of the estimated delivery date is nearby.

What should I do if: My delivery attempt failed, My order never arrived, My order isn’t showing any updates? 

1. Check Your Tracking Link: your package may be redirected to a nearby post office or pickup point.
2. Confirm Your Address: If the order was sent to an old or incorrect address, please contact us immediately at support@vacier.com. 
3. If Tracking Hasn’t Updated for Several Days: Contact your local post office with your tracking number and check common delivery spots (mailbox, parcel locker, building reception, or with neighbors). 
4. Still Need Help: Our team will investigate the matter and do everything possible to help you locate your order. Email us at support@vacier.com with the following details:

• Your order number and tracking link
• Your full address, including apartment number
• Any updates you’ve received from your local postal service

• Within the EU: All import duties and taxes are covered.
• Outside the EU: You will be responsible for local duties, taxes, or fees upon delivery. These are set by each country and often calculated as a percentage of the order value.

Since regulations vary, we recommend checking your country’s import policies before placing an order.

For example, you'll be asked to enter your personal identification number (Türkiye Cumhuriyeti Kimlik Numarası) at checkout if you’re ordering from Turkey. Providing your ID at checkout is completely confidential. It is only shared with Turkish customs to help process your order quickly and smoothly, without unnecessary delays. 

You can return your item within 14 days of receiving it. To start a return, fill out the Return Form, or email us at support@vacier.com with the details below:

• Email address
• Full name
• Order number
• Item(s) you’re returning
• Reason for return
• Is the item defective/broken?
• Confirmation that you’ve read & agreed to our Return Policy

UK returns are sent back to our UK facility, while EU, non-EU (the Balkans, Africa, Asia) returns are sent to the Netherlands. Please note that once your return is delivered to our warehouse, it may take up to 10 business days for the return to be processed.  Only then can we process the refund or start the exchange process as agreed upon. Rest assured, the automated process will be based on our prior email agreement. We are here to assist you throughout the return journey.

You can request a refund within 14 days of receiving your item, as long as it’s in its original condition and packaging.

Enter the tracking number provided by your shipping carrier in a universal site like parcelsapp.com to follow your return in real time. Once your return arrives at our warehouse, allow up to 10 business days for processing. Refund timing depends on your payment method. Note that refunds are always sent to the original payment method (PayPal refunds are possible up to 180 days from payment), and that we cannot change the receiving account/card for refunds.

For any questions, contact us at support@vacier.com, and we’ll be happy to help.

Exchanges are free of charge, but you can only exchange an item within 14 days of receiving it. Visit the Exchange Page and complete the request form. Alternatively, email us at support@vacier.com with the following details:

• Email address
• Full name
• Order number
• Item(s) you’d like to exchange
• Reason for exchange (e.g., size, defective item)
• Confirmation that you’ve read & agreed to the Exchange Policy

Once your return reaches our warehouse, please allow up to 10 business days for processing. If you have any questions or special requests, contact us at support@vacier.com, and we’ll make sure your exchange goes smoothly.

All our items are crafted from high-quality materials and are covered by a Lifetime Warranty. If your piece gets damaged, you can request a free replacement anytime.

To start, please submit a Warranty Request or use the Chat Widget in the lower right corner of our website and select “I have a problem with my item(s)”. If you choose the Chat option, make sure to provide all the required details so we can process your request successfully.

On rare occasions, mishandling during shipping can lead to damage. If this happens, we'll make it right. To help us process a replacement, complete the Warranty claim form, or send the following details to support@vacier.com: 

• Your order number and delivery address (so we can verify your purchase)
• Clear photos of the damaged product, its packaging, and any notes from the carrier

Once we have this information, we’ll issue a free replacement and send you an email confirmation with tracking details. Please double-check your shipping address, and ensure there’s a mailbox or secure delivery area with your name to avoid any future issues.

Sorry you haven’t heard back yet. That shouldn’t happen. We’ll sort it out right away. 

Here are a few things to check first:

1. Look in your spam/junk folder.
2. Make sure your inbox isn’t full.
3. Double-check that you wrote to the correct address: support@vacier.com.

If everything looks fine and you still haven’t heard from us after 24 hours, please try reaching out through one channel only (email or social media). That way, we can keep track of your case without delays.

We read and reply to every message, and if your request needs more time (for example, if we need to check with our warehouse), we’ll keep you updated.

Thank you for your patience. We truly value your time and want to get this sorted for you as quickly as possible.