Shipping policy
Read more about our Shipping Policy below.
Vacier ("we" and "us") is the operator of (https://vacier.com) ("Website"). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
1. General
Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the back-ordered item or if you would prefer for us to process a refund.
2. Shipping costs and shipping times.
We ship to Europe, Asia, and Africa from our Warehouse in the Netherlands. We ship to South and North America from several warehouses in the US (Illinois, Texas, California, New Jersey, Pennsylvania). If you need shipping to South and North America go to our US website here. If you need shipping to Australia or New Zealand go to our Australian website here.
EUROPEAN SHIPPING
Tracked Letter (Post Office Delivery)
| €4.90 / £4.20 | ORDERS OVER €35 / £30 — FREE |
| Destination | Shipping Time |
|
Belgium |
3-5 Business days |
|
France |
4-7 Business days |
|
United Kingdom |
4-8 Business days |
|
Other European Countries |
4-12 Business days* |
|
Saudi Arabia |
5-10 Business days |
|
Asia, Africa |
8-45 Business days |
|
Singapore |
6-13 Business days |
*Some remote areas in Europe have longer shipping times.
| €5.50 | ORDERS OVER €35 — FREE |
| Destination | Shipping time |
| United Arab Emirates | 4-10 Business days |
|
Türkiye |
4-12 Business days |
*Additional fees for local delivery may apply and are subject to handling by Emirates Post.
| €5.90 | ORDERS OVER €35 — FREE |
| Destination | Shipping time |
| Azerbaijan, Malaysia, Qatar | 7-14 Business days |
Express Shipping (Courier Delivery)
Eligible express shipping rates and shipping times across supported countries can be found below:
- Austria, Denmark, Estonia, Finland, France, Germany, Ireland, Italy, Latvia, Luxemburg, Norway, Poland, Portugal, Slovenia, Spain, Switzerland
| FedEx Express |
| €15.90 |
| ORDERS OVER €35 |
| €10.90 |
| 1-3 Business Days |
- United Kingdom
| FedEx Express |
| £13.70 |
| ORDERS OVER £30 |
| £9.40 |
| 1-3 Business Days |
- Croatia, Cyprus, Czechia, Hungary, Lithuania, Slovakia
| FedEx Express |
| €15.90 |
| ORDERS OVER €35 |
| €10.90 |
| 1-3 Business Days |
- Gibraltar, Greece
| FedEx Express |
| €15.90 |
| ORDERS OVER €35 |
| €10.90 |
| 2-4 Business Days |
- Albania, Malta
| FedEx Express |
| €20.90 |
| ORDERS OVER €35 |
| €15.90 |
| 2-5 Business Days |
- Saudi Arabia
| FedEx Express |
| €20.00 |
| ORDERS OVER €35 |
| €15.00 |
| 2-6 Business Days |
- United Arab Emirates
| FedEx Express |
| AED 90.00 |
| ORDERS OVER AED 135 |
| AED 75.00 |
| 2-6 Business Days |
- Japan, Singapore, South Korea
| FedEx Express |
| €19.90 |
| ORDERS OVER €35 |
| €14.90 |
| 3-8 Business Days |
- Azerbaijan, Qatar
| FedEx Express |
| €21.90 |
| ORDERS OVER €35 |
| €15.90 |
| 3-6 Business Days |
- Malaysia
| FedEx Express |
| €19.90 |
| ORDERS OVER €35 |
| €14.90 |
| 3-6 Business Days |
- Oman
| FedEx Express |
| €23.00 |
| ORDERS OVER €35 |
| €18.00 |
| 3-5 Business Days |
- Rest of Europe, Asia and Africa
| FedEx Express |
| €22.90 - €26.90 |
| ORDERS OVER €35 |
| €17.90 - 23.90 |
| 1-6 Business Days |
3. Returns & Warranty
Original delivery costs and Vacier-return shipping labels are excluded from Refunds.
3.1 Return Due To Change Of Mind
Vacier will happily accept returns due to a change of mind as long as a request to return is received by us within 14 days. Read more about our return policy on our return page.
3.2 Warranty Claims
We offer a Lifetime Warranty on all of our products, covering a free replacement in the following cases:
-
The item arrived with a faulty design or workmanship issue, identified upon receipt.
-
The material failed to hold up under normal, everyday wear.
-
The item was affected by special circumstances such as outdoor use, physical activity, or exposure to substances or liquids — provided this use was reasonable and not an attempt to circumvent this policy.
To submit a warranty claim, please email us a clear, unedited photo of the affected item along with your order number. Photos must show the item and the reported issue clearly and must not be digitally altered or AI-generated.Approved claims are resolved with a free replacement, subject to stock availability. We do not offer cash or store credit refunds for broken or worn jewelry.
Manufacturing Defect Exception
As an exception to the above, a proven manufacturing defect may qualify for a refund in store credit. This exception only applies if you notify us within 24 hours of receiving and inspecting your order, and submit clear, unedited photo or video evidence (no cropping, filters, or AI-generated/altered images).
All Vacier products undergo quality control checks and are not released for sale unless they meet our applicable quality and safety requirements.
However, individual reactions to materials may vary depending on personal sensitivities and other individual factors, including skin sensitivity, body chemistry, and perspiration. An allergic reaction, irritation, or sensitivity to a product does not, by itself, constitute a manufacturing defect or product fault where the item conforms to its stated material specifications.
Accordingly, allergic reactions or individual sensitivities are not covered under our warranty and do not, on their own, qualify for a refund.
As a goodwill gesture, and without admission of any defect or liability, Vacier may, at its discretion, offer an alternative product and/or of a different material.
Any goodwill solution is provided voluntarily and does not affect or replace any statutory consumer rights that cannot be excluded or restricted under applicable law.
3.2.1. Warranty Claim For Lost Item
If an item is lost after delivery (for example, while being worn), we will consider a free replacement only where an investigation confirms the loss resulted from a design or manufacturing fault — not normal wear, misuse, or accident. Each claim is reviewed individually.
Not every lost-item claim qualifies for a free replacement. In some cases — including high-value items or customers with multiple prior claims — we reserve the right to decline a free replacement and instead offer a replacement at a reduced cost. We do not refund cash for lost items under any circumstance.
Please note that this policy is separate from cases where an item is lost by the courier prior to delivery. For items believed to have been lost in transit, please refer to Section 9.
4. Delivery Terms
4.1 Dispatch Time
Orders are usually dispatched within 2 business days of payment of order. Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
4.2 Change Of Delivery Address
If you need to change your delivery address, please contact us at support@vacier.com as soon as possible. Address change requests are handled during our customer support working hours and are processed in the order they are received.
We can only update the delivery address if the order has not already been processed or dispatched at the time we review your request. While we will do our best to accommodate address change requests, contacting us does not guarantee that the address can be changed before dispatch.
If a package is sent to an incorrect address due to an incorrect shipping address provided by the customer, it cannot be refunded if lost.
4.3 P.O. Box Shipping
Vacier will ship to P.O. box addresses using postal services only. We are unable to offer courier services to these locations.
4.4 Military Address Shipping
We are able to ship to military addresses using USPS. We are unable to offer this service using courier services.
4.5 Items Out Of Stock
If an item is out of stock, we will dispatch the order once we get the item(s) back in stock.
4.6 Delivery Time Exceeded
If the delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.
5. Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
6. Parcels Damaged In Transit
If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.
7. Duties & Taxes
7.1 Sales Tax
Sales tax has already been applied to the price of the goods as displayed on the website
7.2 Import Duties & Taxes
All import duties and taxes are paid within the European Union. For shipments outside the European Union, import duties and taxes may be charged upon arrival in the destination country. These charges vary by country, and Vacier encourages you to be aware of any potential costs before placing an order.
If you are charged import duties or taxes, you have the option to either accept the charges and proceed with delivery, or refuse the parcel. If you have any questions regarding the charges, please contact Vacier before making payment where possible. While we cannot guarantee that we will be able to cover or reimburse any import duties or taxes, we are happy to review your order and determine whether we can assist on a case-by-case basis.
If you choose to refuse the parcel and it is returned to Vacier, the customer will receive a refund for the value of the goods paid, minus the cost of the return shipping. The cost of the initial shipping will not be refunded.
8. Cancellations
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.
9. Insurance
9.1 Process for parcel damaged in-transit
We will process a refund or replacement as soon as the courier has completed their investigation into the claim.
9.2 Process for parcel lost in-transit
We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.
9.3 Parcels lost after being delivered
We are not responsible for any lost parcels after it has been deemed as delivered by the courier. If the parcel has been delivered in accordance with the tracking, we can conduct an investigation. If the investigation concludes the parcel has been delivered to the right location we are not responsible for any lost or stolen goods. If you think your order was mis-delivered, we recommend filing a claim with the carrier.
If Vacier approves a replacement shipment for an order that was reported as delivered but not received, the replacement is provided as a one-time resolution following our review of the claim. Replacement items issued under these circumstances are final and are not eligible for return, exchange, or refund, except where the replacement item is defective or incorrect upon delivery.
To minimize the risk of delivery issues, customers are advised to select Express Shipping, which provides delivery directly to the recipient. If a customer believes that their order was mis-delivered, they are advised to file a claim directly with the relevant carrier.
10. Customer service
For all customer service enquiries, please email us at support@vacier.com